FAQ
Common questions, honest answers.
If you don't see your question, please reach out — I'm happy to talk it through.
- Do I have to be Christian to come here?
- Not at all. Haven & Harbor is faith-friendly, not faith-required. Many clients have no spiritual background or are actively questioning theirs. The work is just as careful and welcoming either way.
- Are you taking new clients?
- Yes — usually. The best way to find out is to reach out through the contact page. If there's a waitlist, I'll let you know and offer referrals to trusted Austin colleagues.
- Do you take insurance?
- Yes — in-network through Headway with Aetna, Aetna Medicare, Ambetter, Ascension SmartHealth, BlueCross and BlueShield, Carelon Behavioral Health, Cigna and Evernorth, Humana Medicare, Oscar Health, UnitedHealthcare (UHC | UBH), and WellCare. If your plan isn't listed (or you'd prefer to pay out of pocket), self-pay starts at $150 per session, and we can provide a monthly superbill for possible out-of-network reimbursement.
- How much does a session cost?
- If you're using insurance, your cost depends on your plan's copay or coinsurance. Self-pay starts at $150 per session. The initial 15-minute consultation is always free.
- How long is therapy?
- It depends. Some clients come for a focused season of work (8–16 sessions). Others stay longer, especially when working through complex trauma. We'll talk regularly about how things are going and what you need.
- Do you offer telehealth?
- Yes. Telehealth is available for any client physically located in Texas at the time of the session. The Austin office is in 78731 for in-person sessions.
- What if I'm in crisis?
- Haven & Harbor is not a crisis service. If you are in immediate danger, please call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.
- What ages do you see?
- Teens and adults, ages 13 and up.
Guides that answer these in more depth
- Does insurance cover therapy in Austin? — in-network plans, deductibles, copays, and how superbills work.
- How to choose a therapist in Austin — what to look for, what to ask on a consult, and when to switch.
- Therapist vs. counselor vs. psychologist — what the licenses and titles actually mean in Texas.
Take the first step
You don't have to carry it alone.
Schedule a free 15-minute consultation to see if Haven & Harbor is the right fit. No pressure, no commitment — just a conversation.